Mid-Project Interview
Client Experience Feedback
I consent to this interview being recorded on video for internal training and quality purposes.
Client Name
Interview Date
Conducted By
Project Consultant
Project Manager
Build Team
Painter
Electrical TP
1. What were the top 2-3 specific reasons you chose Peachtree Decks & Porches over other contractors? Do you recall what other contractors you met with?
2. On a scale of 1-10, how would you rate our communication and responsiveness so far?
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10
Poor
Excellent
3. Has the project been moving along according to your timeline expectations? If not, what's been happening?
4. On a scale of 1-10, how would you rate the professionalism and quality of work from our team so far?
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Poor
Excellent
5. How would you rate your experience with your Project Developer working with you to create, design and finalize your project?
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Poor
Excellent
6. On a scale of 1 to 10, how would you rate your experience with our back office team with regard to permitting, invoicing, billing?
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Poor
Excellent
7. On a scale of 1 to 10, how would you rate your experience with your project management?
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Poor
Excellent
8. Is there anything that's been frustrating you or causing concern about the project?
9. On a scale of 1-10, how likely are you to refer us to a friend or neighbor right now?
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Not Likely
Very Likely
10. If you could change one thing about our process or execution, what would it be?
11. If you had to give us a star rating as of right now, how many stars would you give us?
12. AI Client Summary Notes
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